On Friday 28th September, staff of GHL Bank gathered to launch the GHL Way of Service. Led by the Head of Client Experience, Esther Dokuwaa Ofosuhene, the brief event included the unveiling of the Customer Service Charter and activity line-up for International Customer Service Week. She stressed on the importance of inculcating and living out the GHL brand values – Customers, Inspired Leadership, Delivery, Innovation and Unbounded Collaboration.
Prior to this activity there was client engagement activity where select clients of the Bank were hosted at Best Western Premier Hotel to engage and answer all queries relating to the bank’s transition from a mortgage finance company. The keynote address on the bank’s strategy and future activities was presented by MD, Dominic Adu followed by a Q&A forum and networking session.
Week along activities to celebrate customers and staff was held from Monday 1st to Friday 5th October and included activities such as in-branch treats and handwritten thank you messages from the executives of the bank.